These Terms of Service ("Terms") govern access to and use of the Vedorix school management platform (the "Platform"), provided by Vedorix Technologies Private Limited, a company incorporated under the Companies Act, 2013, with its registered office at 10, Ganga Nagar, Near Samadhan Vipati, Gangotri, Agriculture Institute, Allahabad, Allahabad – 211007, Uttar Pradesh (CIN: U62013UP2026PTC250993) ("Vedorix", "we", "us").

By signing an order form, clicking "I Agree," or accessing the Platform, the Institution entering into this agreement ("Customer" or "Institution") accepts these Terms on behalf of itself and its authorised users. If you are an individual accessing the Platform as a staff member, parent, or student under an Institution's account (each, an "End User"), Section 4 explains how these Terms apply to you.

1. Definitions

• "Institution" / "Customer" — the school, trust, or educational institution that subscribes to the Platform and is responsible for its authorised users.
• "End User" — a staff member, parent/guardian, or student granted access to the Platform by the Institution.
• "Customer Data" — data the Institution or its End Users input into, or that is generated by their use of, the Platform (e.g. student records, attendance, fee data).
• "Subscription Term" — the period for which the Institution has subscribed to the Platform, as set out in the applicable order.

2. Description of Service

Vedorix provides a multi-tenant, subscription-based school management platform covering academics, attendance, fee management and online payments, HR and payroll, admissions, transport tracking, library management, communication, and statutory compliance modules, accessible via web browser and mobile applications (the "Platform").

3. Eligibility and Account Registration

The Institution must provide accurate information when subscribing and is responsible for maintaining the confidentiality of administrator credentials and for all activity under its account. The Institution is responsible for provisioning, managing, and revoking access for its End Users (staff, parents, students).

4. End Users (Staff, Parents, Students)

End Users access the Platform under the Institution's account, at the Institution's direction. As between Vedorix and an End User, the Institution is responsible for that End User's conduct on the Platform and for ensuring End Users are informed of, and where required consent to, applicable terms of use — including, for students under 18, verifiable parental/guardian consent as described in our Privacy Policy. An End User's continued use of the Platform constitutes acceptance of the applicable portions of these Terms governing their use.

5. Subscription Fees and Payment

• Subscription fees are as set out in the applicable pricing plan or order form, billed annually in advance, plus applicable GST.
• Certain features (SMS, WhatsApp, and email notifications beyond any included allowance) are billed on a usage basis, as described on our pricing page.
• Payment is due as specified in the order/invoice. Continued access to the Platform is conditioned on payment of applicable fees.
• This Subscription automatically renews for successive terms equal to the initial Subscription Term, unless either party provides written notice of cancellation at least 14 days before the end of the then-current term.
• Fees are exclusive of taxes; the Institution is responsible for any applicable GST, TDS, or other statutory levies, except taxes on Vedorix's net income.

6. Free Demo

We may offer a free product demonstration, which does not require payment information and creates no payment obligation. A demo is provided for evaluation purposes only and is not a trial subscription unless expressly stated otherwise in writing.

7. Institution Responsibilities

• Data accuracy — the Institution is responsible for the accuracy and legality of all Customer Data it or its End Users enter into the Platform.
• Consents — as the Data Fiduciary under the DPDP Act, the Institution is responsible for obtaining any consents required from students, parents/guardians, and staff before their personal data is processed on the Platform (see our Privacy Policy).
• Compliance — the Institution remains responsible for its own compliance with applicable education, labour, tax, and data protection law (e.g. RTE Act requirements, PF/ESI/TDS obligations, DPDP Act obligations as Data Fiduciary); the Platform is a tool to support compliance, not a substitute for the Institution's own legal responsibility.
• Credential security — the Institution and its End Users must keep login credentials confidential and notify us promptly of any suspected unauthorised access.

8. Acceptable Use

The Institution and its End Users must not:

• Use the Platform for any unlawful purpose or in violation of applicable law;
• Attempt to gain unauthorised access to the Platform, other tenants' data, or underlying infrastructure;
• Reverse-engineer, decompile, or attempt to extract source code from the Platform, except as permitted by law;
• Resell, sublicense, or provide third-party access to the Platform without our written consent;
• Upload malicious code or attempt to disrupt the Platform's availability or security.

9. Intellectual Property

Vedorix retains all right, title, and interest in and to the Platform, including its software, design, trademarks, and documentation. Subject to these Terms and payment of applicable fees, we grant the Institution a limited, non-exclusive, non-transferable right to access and use the Platform during the Subscription Term, solely for the Institution's internal school-management purposes.

10. Customer Data

As between the parties, the Institution owns all Customer Data. We process Customer Data only as necessary to provide the Platform and in accordance with the Institution's instructions and our Privacy Policy. On request during the Subscription Term, and for a limited window after termination, we will make Customer Data available for export in a commonly-used format.

11. Third-Party Services

The Platform integrates with third-party services — payment gateways, SMS/WhatsApp/email delivery providers, and cloud infrastructure providers — necessary to provide its functionality. The Institution consents to these integrations as described in our Privacy Policy. We are not responsible for the acts or omissions of independent third-party service providers, though we select providers with appropriate security and compliance standards.

12. Service Availability and Support

We use commercially reasonable efforts to keep the Platform available, but do not guarantee uninterrupted or error-free operation. Scheduled maintenance will be communicated where practicable. Where an Enterprise-tier agreement includes a specific SLA-backed uptime commitment, that commitment is set out in a separate SLA document referenced in the applicable order form. Any such SLA commitment is inherently dependent on the availability of our underlying cloud/hosting infrastructure provider, and downtime caused by an outage, degradation, or failure of that provider is excluded from any uptime calculation and does not constitute a breach of the SLA.

13. Confidentiality

Each party will protect the other's confidential information disclosed in connection with these Terms using at least the same degree of care it uses for its own confidential information of similar nature, and not less than reasonable care, and will use such information only as necessary to perform its obligations under these Terms.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Vedorix's aggregate liability arising out of or related to these Terms shall not exceed the fees paid by the Institution to Vedorix in the twelve (12) months preceding the claim. Neither party shall be liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, revenue, or data, except in cases of gross negligence, wilful misconduct, or breach of confidentiality obligations, or as otherwise required by applicable law.

15. Indemnification

The Institution agrees to indemnify Vedorix against claims arising from the Institution's breach of these Terms, its Customer Data, or its failure to obtain required consents from data principals. Vedorix agrees to indemnify the Institution against claims that the Platform, as provided by us, infringes a third party's intellectual property rights.

16. Term, Suspension, and Termination

• These Terms remain in effect for the Subscription Term and any renewal thereof.
• We may suspend access for non-payment (after notice and a reasonable cure period), suspected fraud, or security risk to the Platform or other tenants.
• Either party may terminate for the other's material, uncured breach.
• On termination, the Institution's right to access the Platform ends; Customer Data is retained for a limited export window as described in our Privacy Policy, and then deleted or anonymised, subject to legal retention requirements.

17. Force Majeure

Neither party is liable for delay or failure to perform due to causes beyond its reasonable control, including natural disasters, internet or utility outages, government action, or widespread infrastructure failure.

18. Governing Law and Dispute Resolution

These Terms are governed by the laws of India. Any dispute arising out of or in connection with these Terms shall first be attempted to be resolved through good-faith negotiation, and failing that, shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, seated at Prayagraj (Allahabad), Uttar Pradesh, in English, before a sole arbitrator. Subject to the foregoing, the courts at Prayagraj (Allahabad), Uttar Pradesh shall have exclusive jurisdiction.

19. Amendments

We may update these Terms from time to time. Material changes will be notified to the Institution through the Platform or by email, with a reasonable notice period before they take effect. Continued use of the Platform after the effective date of updated Terms constitutes acceptance.

20. Grievance Officer

Grievance Officer: Yogesh Tiwari
Email: vedorix19@gmail.com
Phone: +91-9260985338

21. Miscellaneous

If any provision of these Terms is held unenforceable, the remaining provisions continue in full force. These Terms, together with any order form and our Privacy Policy and Refund Policy, constitute the entire agreement between the parties on this subject and supersede prior discussions on the same subject matter. Neither party may assign these Terms without the other's consent, except to a successor in a merger, acquisition, or sale of substantially all assets.