This Refund & Cancellation Policy applies to subscriptions to the Vedorix school management platform (the "Platform"), provided by Vedorix Technologies Private Limited ("Vedorix", "we", "us"). It should be read together with our Terms of Service.

1. Free Demo

Our product demonstration does not require payment information and involves no charge. As no payment is collected, no refund question arises for a demo.

2. Subscription Fees

Platform access is offered on an annual subscription basis, billed in advance, plus applicable GST, as described on our pricing page and in your order/invoice. Add-on usage (SMS, WhatsApp, and email notifications beyond any included allowance) is billed separately based on actual usage.

3. Satisfaction Window

Institutions may request a full refund within 14 days of their initial subscription payment, provided the Institution has not materially onboarded live student/staff data beyond a reasonable evaluation setup. After this 14-day window, subscription fees for the remainder of the annual term are non-refundable except as set out in Section 5 below.

4. Renewal and Cancellation

This Subscription automatically renews for successive terms equal to the Institution's original Subscription Term, unless the Institution provides written notice of cancellation at least 14 days before the end of the then-current term, as described in our Terms of Service. If such notice is not provided, the Institution will be charged for the renewal term, and that renewal fee is non-refundable once charged, except as set out in Section 5 below.

Downgrading to a lower-tier plan does not generate a partial refund for the current term; the change takes effect from the next renewal.

5. Refunds for Vedorix Non-Performance

If Vedorix materially fails to provide the Platform as described in our Terms of Service and does not cure that failure within a reasonable period after written notice, the Institution may be entitled to a pro-rata refund for the remaining unused portion of its current Subscription Term, at our discretion or as otherwise required by law.

6. No Refund for Cause Termination

If we suspend or terminate an Institution's access for material breach of our Terms of Service (including non-payment, fraud, or a security risk to the Platform or other tenants), no refund is due for the remaining Subscription Term.

7. Usage-Based Charges

SMS, WhatsApp, and email notification charges are billed based on messages actually sent and are non-refundable once a message has been dispatched to the respective delivery network, regardless of whether it was ultimately delivered to the recipient (delivery failures caused by an invalid number/address provided by the Institution are not attributable to Vedorix).

8. Enterprise and Custom Agreements

Institutions on a custom Enterprise agreement are governed by the refund and cancellation terms in their specific signed agreement, which take precedence over this general policy where they conflict.

9. Duplicate or Erroneous Payments

If you believe you were charged in error or charged twice for the same subscription period, contact us at vedorix19@gmail.com with your invoice/payment reference. Verified duplicate or erroneous charges will be refunded in full.

10. Refund Method and Timelines

Approved refunds are issued to the original payment method used at checkout. Processing time depends on your bank/payment provider and is typically 5–10 business days from approval, consistent with our payment gateway partners' standard timelines.

11. How to Request a Refund

Write to vedorix19@gmail.com with your Institution name, invoice number, and reason for the request. We will acknowledge your request and respond with a decision within a reasonable period.